At NOUASH, we value your satisfaction and strive to provide a smooth and transparent shopping experience. Please read our refund and cancellation policy carefully before placing or returning your order.
Cancellation Policy
- Order Cancellation (Before Dispatch):
You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. To request a cancellation, please contact us at support@nouash.ae with your order number. - Order Cancellation (After Dispatch):
Once an order has been shipped, it cannot be cancelled. You may choose to initiate a return after delivery, subject to our return policy.
Return & Refund Policy
- Eligibility for Return:
- Items must be returned within 7 days of delivery.
- Items must be unused, unwashed, and in original condition with tags attached and packaging intact.
- Accessories and sale/discounted items are not eligible for return or refund.
- First Return is Free:
- Your first return from an order is free of charge.
- For any additional returns from the same order, a shipping fee of AED 20.00 will be deducted from your refund.
- Kindly ensure all return items are requested together in one return request.
- Inspection & Approval:
- All returned items will undergo quality inspection at our warehouse.
- If an item fails to meet our return criteria, it will not be eligible for a refund and will be recycled.
- Refund Timeline:
- Approved refunds will be processed within 7 working days after the returned item passes inspection.
- Refunds will be issued either to the original payment method or credited to your store wallet, as per your preference
- The refunded amount, after applicable deductions (if any), may take 5 to 7 working days to reflect in your account when processed to the original payment method (for card payments), depending on your bank’s policies and processing timelines
Exchange Policy
- We currently do not offer direct exchanges.
- If you wish to order a different item, kindly request a return and place a new order separately.
Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
- Returns received beyond the 7-day window.
- Products returned without original tags or packaging.
- Used, damaged, or washed garments.
- Items that do not pass inspection.
Contact Us
If you have questions regarding your refund or cancellation request, reach out to:
📧 info@nouash.com
📞 +971 52 6168899